Is something broken
on your street?
Report it in about a minute. It goes straight to the department that handles it, and you get a reference so you can follow what happens next.
Not listed? Type it anyway — we will ask them. It takes one conversation on their end.
For municipalities
Residents already tell you what is broken.
This is where it lands.
Reports arrive by phone, by email, on Facebook, and at the counter. They get written down, forwarded, and lost. Fixing Mainstreet gives residents one place to report a problem, and gives you one queue that already knows which department owns it.
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A resident drops a pin
On the map, on their phone, standing at the problem. You get exact coordinates instead of "near the school", and a photo of what they are looking at.
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It routes itself
Categories map to departments you configure. A pothole reaches Public Works and a dark streetlight reaches Streets, without anyone re-typing it.
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Duplicates fold together
Twelve people report the same pothole. Instead of twelve tickets to merge by hand, you get one report with eleven confirmations — which tells you what to fix first.
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The resident can see it
A reference code, a status page, and an email when it changes. Most of the phone calls you field are people asking whether anyone heard them.
Nothing reaches you unverified
A report stays invisible until the reporter clicks a link in their email. Junk never reaches the queue your crews work from, and there are no accounts for residents to create.
It stays inside your boundary
Pins are checked against your actual municipal boundary. A resident who pins the next city over is sent there instead of into your queue.
Built to be accessible
Designed against WCAG 2.1 AA throughout — contrast, focus order, target sizes and screen reader labelling — because public bodies are held to it by law.
Photos are never deleted
Staff can withhold a photo from view, but the record stays intact. Public records obligations do not have an undo button.
Less personal data on your books
Phone cameras attach the coordinates of wherever the picture was taken — often a resident's own doorstep. Photos are stripped of that before they reach you, so it never enters your records and never has to be retained, redacted or disclosed.
See it running for your community
Tell us your municipality and we will set up a working version with your departments, your categories and your boundary, so you can try it before deciding anything.